Compliance

Compliance

Consumer Complaints

EightOrax Finance is committed to conducting its brokerage activities responsibly and communicating clearly with borrowers, lenders, and investors. Our compliance procedures are designed to support applicable requirements and address customer concerns appropriately.

"Every action is an opportunity to improve."

If you are dissatisfied with our services, you may submit a complaint using the form below or contact us directly. Please describe your concern and provide any relevant reference information so we can review it and respond.

We take every complaint seriously. We are committed to treating each customer fairly and to continually improving the service we provide.

You may also submit a complaint to the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint.

  • 1

    Submit Your Complaint

    Choose the complaint type and tell us what happened using the form on this page.

  • 2

    We Confirm Receipt

    We will review your complaint and confirm receipt according to our established complaint-handling procedures.

  • 3

    We Review Your Concern

    We will review your concern and provide updates as appropriate. The time required to respond depends on the nature of the complaint.

Types of complaints

What Would You Like
to Report?

Customer Service

A concern about a team member, such as rude, unhelpful, or unprofessional behavior.

Submit a Complaint

Missed Follow-Up

You did not receive an expected call or follow-up from our team.

Submit a Complaint

Fees and Charges

You were not informed about a fee or charge, or you have questions about why it applies or how it was calculated.

Submit a Complaint

Incorrect Information

You received incorrect information about fees, timelines, the application process, or repayment.

Submit a Complaint

No Communication Received

You did not receive a document, message, or update you were expecting from us.

Submit a Complaint

Refund

A refund you are owed is delayed, incorrect, or has not been processed.

Submit a Complaint

Funding Concern

A concern about the timing, amount, or destination of loan funds. We will review it and help you follow up with the lender.

Submit a Complaint

Missing or Delayed Payment

A payment or payment-related document is missing, delayed, or requires review.

Submit a Complaint

Feedback and Customer Experience

Not a complaint? We would still appreciate hearing about your experience with us.

Submit a Complaint
Submit a complaint

We’re Here to
Make It Right

EightOrax Finance